Characteristics of successful coaches
The folk from Accenture mentioned what makes coaches successful in their organisation.
Look for some of these traits in choosing your coaches - Confident, Enthusiastic (positive), Flexible,
Relevant Experience, Adaptable (have multiple approaches), Objective, Creative, Good Listeners, Empathetic,
Doers (donít just tell people what to do), Sense of Humour
Estimation for software planning
William Diebler reminded us of four myths of software estimation
- We can add staff: On a nominal schedule doubling resources shortens duration by 20% but gives 6 times more defects
- There is a way to get precise, valid estimates (right now): Even when we are good, initial estimates are +/- 50%
- Reuse (or COTS) will save us: Reuse has a 2x cost factor, steep learning curve and high operating costs
- We'll make it up later: Anecdotally, actual completion costs will not improve by more than 10% of the current percentage overrun
(and for commercial projects the highest total costs occur when projects run late, so
worry less about the extra budget than the longer duration)
Infosys Technologies Limited
Infosys co-founder and board member K. Dinesh talked about the role of quality in the success of this giant outsourcer
- The cost of quality at Infosys is 25-30% [the cost of quality in your organisation may be twice this - ed.]
- "Culture and process are two sides of the same coin"
- Infosys spends 3% of its US$1.4b revenues on education (new entrants receive 14-15 weeks of foundation)
Secret sauce for improvement success
Avoria's good friend Hillel Glazer from Entinex supported customer George Zack from McKesson talking about
patterns in their successful improvement experiences. Are your patterns helping or hurting?